As the COVID-19 virus outbreak continues to escalate across the globe and deeply affects markets within which we have customers, partners, and suppliers, we want to update you on the business continuity plans at 72 Smalldive.
Our online business is operating as usual and we thank you for your continuing support. As mandated quarantines are happening all over the globe, we are expecting pressure that is going to fall on delivery operations in the coming weeks. We want to assure you that we are constantly receiving updates from our logistics partners (EasyShip, TNT, and NinjaVan) and validating the best possible way to ensure that your purchases reach you whilst keeping in mind the well-being of the delivery personnel. For this reason, we will not be accepting request for expedited shipping and we are lifting off all shipping charges as compensation to any potential delay of your orders.
PRE-ORDERS & STOCK REPLENISHMENTS
Due to the mandatory closure of all artisan workshops in Lombardy, Italy, we won't be able to replenish out-of-stock products until further notice. For the same reason, we will not be accepting any payments for pre-orders. You may still send a pre-order / customer order request (it will be a delight to our artisans) to us via our inquiry page and we will reach out once the mandatory quarantine in Italy is lifted.
MARKETPLACE OPERATIONS & STORES
Order fulfilment of our products purchased via Zalora Singapore, LazMall, Zilingo, and Amazon US will continue as usual. As the delivery operations are handled by the individual marketplaces, we advise our market place customers to liaise with the respective customer service centres directly.
RETURNS & EXCHANGES
We know it is important you are satisfied with your purchases, hence our store concierges are available via Telegram and Facebook Messenger with your questions. We hope in this manner your purchase will be close to your expectation and we can persuade you to consciously avoid exchanging or returning your purchases. In return, we are offering a set of alternative compensations. We hope that this will help protect those are not able to work from home to maintain a moderate social distance while dispensing their services for our us. Having said that, our refund policy remains unchanged.
We appreciate your understanding and support! Please let us know if you have any concerns that we can help address.