Business Continuity During COVID/19 Outbreak


As the COVID-19 virus outbreak continues to escalate across the globe and deeply affects markets within which we have customers, partners, and suppliers, we want to update you on the business continuity plans at 72 Smalldive.

 INTERNATIONAL SHIPPING

Due to the fact that quarantine measures imposed by various countries are changing frequently during this period, we advise customers to verify their country's border control regulations prior to making any purchases. We will not be able to ship to any nations that has imposed international flight suspension and borders closure during this period. On our end, we will select the courier service providers that offer a continuity in shipping services to customer's indicated destination countries. Customers (and dropshippers) may also consult website of Easyship, our third party courier service provider, on shipping service continuity of specific destinations. 

 

DELIVERY

Our online business is operating as usual and we thank you for your continuing support. As mandated quarantines are happening all over the globe, we are expecting pressure that is going to fall on delivery operations in the coming weeks. We want to assure you that we are constantly receiving updates from our logistics partners (EasyShip and NinjaVan) and validating the best possible way to ensure that your purchases reach you whilst keeping in mind the well-being of the delivery personnel. For this reason, we will not be accepting request for expedited shipping and we are lifting off all shipping charges as compensation to any potential delay of your orders.

CONTACTLESS DELIVERY

Our third-party fulfillment companies will implement contact-less delivery: Upon arrival, customer's package will be placed at a designated drop off spot at your home, and customers will be notified by call to collect the package.

 

PRE-ORDERS & STOCK REPLENISHMENTS

Due to the mandatory closure of all artisan workshops in Lombardy, Italy, we won't be able to replenish out-of-stock products until further notice. For the same reason, we will not be accepting any payments for pre-orders. You may still send a pre-order / customer order request (it will be a delight to our artisans) to us via our inquiry page and we will reach out once the mandatory quarantine in Italy is lifted.

 

OUR DELIVERY FULFILLMENT VIA MARKETPLACES 

All orders via Zalora Singapore, Lazmall, Zilingo and Amazon US will continue as per normal. The delivery opertations are handled by the individual marketplaces. If you have purchase your item from these marketplaces, please liaise with the respective customers service centers directly. 

  

RETURNS & EXCHANGES

We know it is important that you are satisfied with your purchases, hence our store concierges are available via Telegram and Facebook Messenger to respond to your questions. We hope in this manner your purchases will be close to your expectation and we can avoid unnecessary returns. If our pre-sales assistance is insufficient, we are offering a set of alternative compensations. We hope that this will reduce returns and protect the delivery persons hired by our 3rd party logistics providers. Our refund policy remains unchanged nevertheless.  

We appreciate your understanding and support. Please do not hesitate to reach out to us via our inquiry page if you have any concerns that we can help address.