FAQs: Order Customization


72 Smalldive bespoke service enable customers to custom order an item in a selection of leather colors online. The service may be accessed by simply clicking on BESPOKE on the main menu.

The following is a step by step guide to enjoying this special service with ease and more importantly to enchance your online shopping experience at 72 Smalldive ! 

Step 1: View products which are available for custom order
We update our list of products that are available for custom order regularly. To discover which accessories are available for custom order, click on BESPOKE from the main menu. All styles listed on that page are available for custom order
Step 2: Access product information
To view images and information, click, as you would with ready-to-purchase products, on the item of your interest to the individual product page

Step 3: View available choices for customization
The product images of bespoke items are arranged in the following order:

  • Actual product photos (front, side, 3/4 views) in a specific color 
  • Followed by, if available, product images of the same item in another color 
  • Followed by individual color swatch 

Scroll down (Desktop mode) or swipe to the left to view the product images and color swatches

One may also view the color swatch by clicking on the color variants listed above the product description. When a color variant is selected, a color swatch or the front view of the product in that selected color will appear on the left side of the product page.

Step 4: Placing your order
To place an order for your item of interest, select the color variant of the product item and select "Add to Cart" 

Step 5: Reviewing the placed order 
Apart from an order confirmation, 72 Smalldive will also send a product specification document detailing your order. While it is not necessary for the customer to reply to the email as a confirmation, it is recommended that customer review the product specification of the custom order. 


What is the delivery time for a custom order product?
The lead time for a custom order product to be completed is approximately 8-9 weeks for a bags and clutches and 8 weeks for small leather goods such as wallets and belts subject to the confirmation date, if product order underwent a change request. Delivery of the product is approximately 1-2 week from Italy.

How may I change the order after having made payment?
An order may be changed by communicating to 72 Smalldive via an email at customerservice@72smalldive.com or via the website's contact form

How accurate is the color swatch shown on the website?
As with ready to purchase products, shades and hue of products listed on website may have slight variation due to the lighting used during the photo shoot. Color swatches may vary in brightness and saturation but not in hue. Thus a color represented from the swatch would not differ significantly from the actual product color. 

How may I cancel the order?
Cancellation of product order is similar to ready-to-order purchases. Cancellation of order must be communicated to 72 Smalldive via customerservice@72smalldive.com or via the website's contact form within 14 days after the order date. Please review here on detail clauses regarding order cancellation.

Is the custom-ordered item returnable or exchangeable?
For products from customized orders, 72 Smalldive ensures a non-defective product is delivered to the customer. Products are non-returnable nor exchangeable.

Customized product may be returned or exchanged, and refunded in the following cases:

  • Customized product differs from the order specification or any subsequent changed order specification
  • Product has been delivered with with manufacturing fault. 
  • Product is damaged, due to manufacturing fault, within 6 months of usage.

If customized order is a gift purchase, it may be returned at 50% of the actual purchase price of the product. The gift item may be exchanged it for any available item(s) from our store at the time of exchange. Gift returns cannot be exchanged with a new custom-order product.