72 SMALLDIVE x MODALYST FAQS


ABOUT 72 SMALLDIVE

72 Smalldive is one of Singapore’s award-winning pioneer slow fashion label.
As a slow fashion advocate, it upholds the philosophy of Shokunin, a Japanese term that not only defines a commitment to traditional craftsmanship but also an attitude for social consciousness. Hence, provenance is an essential feature of the label’s products. The label takes on a holistic perspective in its product design and development; that approach entails seeking out ethical suppliers, maintaining transparency on product provenance, supporting traditional craftsmanship, and avoiding production processes that incur excessive wastage.
To date, the label collaborates with various artisan workshops in Milan, Italy and Alicante, Spain for its production of leather bags and small leather goods. It’s fine premium leather and solid brass accessories are completely sourced from Italy.  
Since its official launch in 2010, the label’s intent-driven approach and its fine products have endeared to a steadily growing clique of customer, who identify with the label’s beliefs in constructing a positive and meaningful way to shop. This has also led to the numerous features of the label in international publications such as British GQ, Vogue UK, Vogue Italy, and Vanity Fair Italy.
For more information about the label, please visit here
 

ABOUT OUR PRODUCTS AND COLLECTION

Our online store is categorized into the following main collections

  • Womens
Items in this collection include all bag styles, wallets, and belts. These items may be purchased directly online subject to stock availability. The inventory count of these products are synchronized via Modalyst app. 
  • Mens 

Items in this collection include all bag styles, wallets, and belts. These items may be purchased directly online subject to stock availability. The inventory count of these products are synchronized via Modalyst app. 

  • Outlet 

Items in this collection include factory seconds, past season stocks, and or showroom samples. These items are sold at greatly reduced prices for the reasons stated in the product description (in bold). Shipping, return, and exchange policies are different for this category of product. Merchants are advised to peruse 72 Smalldive policies on sales of outlet product items here

  • Bespoke

This is a new service that 72 Smalldive exclusively offered to our clientele in Singapore. The service is offered to Modalyst merchants as wholesale option. Products are made to order by customers. Customers may select from a range of colors available from the bespoke service. The delivery of the product may vary between 1.5 months fo 2 months. FAQs of our bespoke service may be accessed here

 WHERE DOES 72 SMALLDIVE SHIP FROM?

We have two shipping locations: Singapore and Milan, Italy. The majority of our products are shipped from Singapore. The delivery lead time should not differ between the two shipping locations, with the exception of outlet items. The paragraph on delivery times contains further elaboration on delivery times of outlet items. 

WHERE DO 72 SMALLDIVE SHIP TO?

The countries we ship frequently to are 

  • North America: The USA, Canada
  • The UK and EU Countries (excluding Balkan, Central & East European)
  • Asia Pacific: China & HK SAR, Japan, South Korean Taiwan
  • South East Asia

However, we do not exclude shipping to countries not listed above. We do however request the merchant provide us all necessary information required for custom clearance and release of the shipped goods.72 Smalldive reserves the right to cancel and refund an order to any countries not listed in above, if information related to custom clearance are not specified when requested. 

DOES 72 SMALLDIVE SHIP TO COUNTRIES OUTSIDE MY BASE COUNTRY OF OPERATION?

Online stores that ships internationally are kindly requested to provide detailed shipping requirements, apart from recipient's address, to 72 Smalldive. In selected countries, customers are required to provide social tax ID, declare value of monthly online transactions, or engage a broker in handling the custom clearance of a product. It is the responsibility of the merchant that the customers and your dropshipping partner, in this case 72 Smalldive, are aware of such information.

CHECK LIST OF SELECTED COUNTRIES SHIPPING REQUIREMENTS

For merchants shipping to customers residing in the following countries

  • China
  • Mexico
  • GCC
  • Russia 
  • South Korea
  • Turkey

you may refer to some of the key requirements needed from customer when purchasing from a foreign online store. Shipping and clearing requirements by different countries may change from time to time, we advise merchants to get updated on requirements when handling sales orders from countries outside the base of their business operations.72 Smalldive reserves the rights not to process the drop-shipping items when these requirements are not satisfied. 

DELIVERY TIME

72 Smalldive processes all order fulfillment within 3 working days. By the 3rd working from the date of purchase, merchant should receive tracking information of the order.
Whilst we disclose our delivery lead time as 7-14 days, most of our packages arrive at customers' address within 7 working days with exception of delays due to customs clearance, absence of recipient at shipping address, and force majeure related incidents
All products, except discount outlet products, are shipped on Express Economy service. Discount outlet products are shipped via Priority Registered Mail service

DOES 72 SMALLDIVE PACK PRODUCTS IN MY SHOP'S LABELLED PACKAGES?

72 Smalldive will consider packing instructions required by merchant. All our items are packed in non-bleached, acid free, off-white tissue paper, protected with bubble wrap and clear plastic. Products will carry a product care label and related marketing print out.
Any packaging materials that differ from the above will be considered non-standard packaging requirements. Merchants with non standard packaging requirements are kindly requested to submit requests via Modalyst messenger box or via our website
Cost incurred in the provision of non standard packaging requirements, including shipping of the packaging to 72 Smalldive fulfilment centers, will be at the expense of the merchant.  

RETURN AND REFUND POLICIES

Merchants may review our return, exchange, and refund policies here 
72 Smalldive products are handmade in limited quantities and sold at affordable prices, frequent product exchanges is destructive to our business sustainability. For this reason we adopt a strict exchange and return policies to ensure abusive and fraudalent online purchasing behaviour is avoided. 
72 Smalldive is aware that its exchange and refund policies may differ from merchants thus 72 Smalldive encourages merchants to offer their customers discounts to dissuade customers from requesting full refunds if products are not defective or not incorrectly delivered. The offered discounts may be incurred at the expense of 72 Smalldive. Merchants with frequent refund transactions for non-defective products will be informed by 72 Smalldive to validate customer before their next orders are processed.
72 Smalldive reserves the rights not to process orders from merchants with frequent return and refund transactions for non-defective products.