Free with purchases worth above US$150
(wef. March 31, 2021)
SE ASIA & AUSTRALASIA
Free with purchases worth above US$350
Free with purchases worth above US$350
Free with purchases worth above US$350
SINGAPORE DELIVERY TIMES
The delivery time for addresses in Singapore is approximately 7 working days. Please note, your purchase may take longer to arrive during sales events and festive season. The delivery times here do not apply to custom-order purchases
Selected goods may be shipped from Italy. In such a case, the delivery times is between 14 and 21 days subject to foreign custom clearance. For shipments from Italy, only standard shipping is available. There will not be any additional cost for such delivery options.
Once your order has left us, you will receive a SMS / FB message / email containing an airway bill number to track its progress online.
We use 3rd party delivery services e.g. Ninja Van, SingPost, TAQBIN, Gogovan. The service provider may vary from shipment to shipment. This information will be made available to you when we update you on the airway bill tracking number.
INTERNATIONAL DELIVERY TIMES
The delivery times for addresses outside of Singapore is approximately 14 working days. This does not include any possible time delayed due to controls and checks occurring at the destination borders and customs agencies. Please note, your purchase may take longer to arrive during sales events and festive season. The delivery times here do not apply to custom order purchases.
PRE-ORDERED ITEMS & CUSTOM-ORDERS
Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. The delivery times for pre-ordered items may vary from items to items. The typical production time is 1.5 months. Production time may be longer during summer and months of November and December. Upon your order, you will receive an estimated time your product is ready to be shipped from our workshop and the expected arrival date of your product.
EX-WORK BULK ORDER DELIVERY
The following terms are applicable to corporate gift and wholesale orders.
The prices quoted for bulk orders do not include shipping cost nor customs tax or any related import tax which may be applicable in client’s country. Shipment cost may be quoted based on shipping requirements by client and will be indicated on the order confirmation form.
The delivery date quoted on a purchase order is the date in which goods may be collected from the origin of production. To ensure prompt delivery, the client should advise 72 Smalldive specifically any delivery procedures and customs declarations related to the country in which products would be delivered to.
It is in good faith that 72 Smalldive will abide by all necessary delivery specifications and customs declaration pertaining to the country to which products would be shipped to.
In any situation should products be held at customs despite all precautions taken by 72 Smalldive, 72 Smalldive should not be held liable for delay of the delivery nor for any additional cost incurred when retrieving your product from the customs.
Once your order has left us, you will receive an email containing an air waybill number to track its progress online.
72 SMALLDIVE requires you to sign for your delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by 72 SMALLDIVE and transfer of responsibility in the same way.
Please liaise with our local delivery agencies if you are not present at the destination address to sign for the delivery. You may request for a change in delivery address with our courier agency, with the provision of identification documents and other necessary details required by our courier agency. In such a situation, you accept the transfer of responsibility from 72 SMALLDIVE to you.
TAXES & DUTIES
To ensure that the most accurate pricing, taxes and delivery costs please liaise with your borders and customs offices for further details
Depending on the cost of the item we do not ship on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will not be included in the final purchase price.
For DDU (Delivery Duty Unpaid) delivery, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please lookout for this email to ensure timely dispatch of your order.
Your social ID / Tax code may be required when making payments for taxes and duties on your purchases.
We do not refund your purchase if items are confiscated as a result of non-compliance to the payment of taxes and duties or failure to provide your social ID/tax code for identification purposes.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods or during festive holidays.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time frame.
Social ID / Tax ID Number: Purchases shipped to many international destinations require a tax ID number for collection. To avoid any possible delays, please ensure you have this information when the courier company contacts you.
Exotic Skin Products: We do not ship exotic reptilian hide outside of Singapore. However, if you wish to custom order an item in exotic hide, we highly recommend you consult/hire a broker to ensure you comply with the necessary regulations prior to making a purchase as your product could be confiscated if you fail to do this.
COUNTRIES SPECIFIC INFORMATION
China: As clearance procedures vary between Chinese gateways, please contact your local TNT to receive further information.
Mexico: If your order contains footwear, you must hire a licensed broker to clear customs.
GCC Countries: A copy of the following documents must be provided to our courier agency when shipments arrive at the destinations below:
- Saudi Arabia: your Saudi National ID or valid resident permit (Iqama)
- Bahrain: your Civil Population Registration (CPR or ID Card)
- Qatar: your Qatar Identification Number (QID)
Russia: The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period. We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us.
South Korea: All South Korean postcodes must now be 5 digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order.
Turkey: For orders over 75 EUR, TNT will need you to provide one of the following pieces of information:
- TR ID number (if you are a Turkish citizen)
- VAT number (for deliveries to a company address)
- Passport number (non-residents)
- Courier will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.