72 SMALLDIVE's ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following the Term of Service (collectively, the "TOS"). Please read the terms of service carefully before placing any orders on www.72smalldive.com. We recommend you should keep a copy of the TOS for future reference.
72 SMALLDIVE is a trading name of 72 SMALLDIVE PTE LTD, a company registered in Singapore under registration number 201026961R. Our registered address is 72 Smalldive Pte. Ltd. Block 28, Bkt Batok St 52 #15-03 Guilin View, Singapore 659248. If you have any comments about 72 SMALLDIVE, you can send us a message via ENQUIRY
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
To use some of the services or features made available to you on this Site you may need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us via our contact form . We may also change the registration requirements from time to time.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the 72 SMALLDIVE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to 72 SMALLDIVE, whose applications are acceptable to 72 SMALLDIVE and who have authorised 72 SMALLDIVE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. 72 SMALLDIVE reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where 72 SMALLDIVE feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
72 SMALLDIVE offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our production centers. Consequently you may from time to time be given the possibility of making an Advance Payment or Custom Order selected items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once item is available. 72 SMALLDIVE will only take Advance Purchase orders for stock that has been scheduled for delivery. In such purchases, the delivery times is non standard and will be communicated to you serparately via a confirmation email. Your rights regarding Advance Purchase are the same as those for any other purchase at 72 SMALLDIVE. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site.
72 SMALLDIVE will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in Singapore Dollars (SGD) are not inclusive of GST at the applicable rate. You may select other currencies in the top right hand corner of the site to verify the pricing in USD, EUR, and JPN YEN.
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in SGD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
SALE PRICE ADJUSTMENT POLICY
72 SMALLDIVE is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited in the form of a store credit which will be valid for 6 months.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and 72 SMALLDIVE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in SINGAPORE and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of 72 SMALLDIVE.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
ORDER CHANGE OR CANCELLATION
In the event you wish to cancel your order or change your order, you may do so by submitting a request form within 1 day after order is placed. We will execute the full refund upon receiving your request. Change or cancellation request made after 1 day of purchase will be treated as a return request. In that situation our return and refund policy applies.
CUSTOM ORDER POLICY
The following describes the agreement applicable for all pre-order and custom order purchases. Upon confirmation of a custom / pre-order, a customer shall receive an email, detailing the specifications of the customized / pre-ordered product. No verbal or written confirmation in response to the above mentioned email is required from the customer with the following exceptions
In the case of cancellation, the customer is required to sent an email informing the company within 5 working days after order transaction. Any cancellation after the 5th day will be treated as a return request, in that case our returns and refunds policies shall apply.
Change of Order
In the case of requesting for a change, the customer is required to sent an email informing the company within 5 working days after the order has been placed. The company shall communicate with the customer with an updated email detailing the specifications of the customized / pre-ordered product. The customer is required to confirm to subsequent email with regards to the changes indicated.
Refunds for pre-order or custom-order items are strictly applicable to cancellations made within 5 working days after order transaction, as specified above. Any changes referred in this section are limited to change of leather colors or any other options available on the product sale page. A change to a non standard option will be considered as an exception request. Any additional charges or extended delivery date will be communicated to the customer via email if 72 Smalldive agrees to accept the customer's exception request.
The delivery date indicated on the confirmation email is an estimated date. The production time of an ordered item is approximately 4-6 weeks from the 5th working day after an order transaction, or after any request for the change is agreed and acknowledged by the customer and company, whichever is applicable. The production time of an ordered item may be extended during high demand months which include: July, August, November, and December. Customers with orders intended for delivery before Christmas are advised to finalize their orders by before the last working day of September
CORPORATE GIFT ORDER TERMS
The following describes the agreement applicable for all corporate gift order purchases
- Upon receiving client’s order, a pro-forma invoice for a full or partial payment (50% deposit) and a order confirmation agreement will be sent to the client.
- Sales order is only honored upon the receipt of this deposit and the signed order confirmation agreement.
- If only partial payment is made, we will send a second pro-forma invoice for the balance payment. The balance payment must be made prior to our shipping of goods
- Production of the client’s ordered goods will proceed only upon the receipt of a signed confirmation agreement and full/partial payment. The signatory must be an approved purchaser acting on behalf of the client-company.
- Change request must be submitted
- any day before the submission of the signed order confirmation for
- or 3 Days after signed order confirmation form is submitted
Cancellation request must be submitted any day before the submission of the signed order confirmation form or 3 Days after signed order confirmation form is submitted
Payment refund, excluding bank transfer fees charges, will be administered to any cancellation within the above stipulated times.
Clients are to cover all bank transfer charges and currency exchange commissions for refunds due to cancellation of orders.
As products are hand-made and consist of natural materials, there will be variations in color tones, shades, textures, and dimensions. Notwithstanding, 72 Smalldive will ensure that style and design of each item adheres to that of the sample product show in the catalogue, during the fair, or at our showroom.
For customers without an agreed payment term, products will only be shipped upon the receipt of the remaining balance of the sales invoice.
As the delivery time quoted depends on the response of the client, 72 Smalldive does not accept any responsibility for late delivery that is not in any case caused by 72 Smalldive. Should production and delivery be delayed, for whatever reasons, 72 Smalldive will communicate to the client via email unless client requests to be informed by other communication mode. Client are requested to consider a 14 working days window period in addition to our quoted estimated time of delivery for lead time incurred by fund transfers, time zone differences, and other sales-administrative related matters.
72 Smalldive does not accept any responsibility for any loss, theft, nor damage of the products during shipment. Any insurance for the shipment should be borne by the client.
If defect product is incurred during our production process, 72 Smalldive will replace a defected item with the new similar item, unless the item is not longer in production. In the latter case, we may either provide an alternative item or refund the client the unit price of the item and the relevant delivery charges.
Agents and sales representatives may have differing rules for wholesale orders. Exceptions ruling may apply for any differing terms and conditions stated in agents / sales representative signed agreement with clients
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Singapore law and the relevant courts of Singapore will have exclusive jurisdiction.