I was recently invited to conduct a brief session on solving problems for a company and its network of distributors. It provided a unique opportunity to reflect on my extensive experience, not just as a business consultant but also as a coach guiding individuals through the complexities of problem-solving.
Through my coaching and personal observations, I noted that people often exhibit hesitance when it comes to solving problems. Why is this the case? I believe, it lies in the inherent fear or discomfort associated with change. Also, most of us are unaware that problem solving is a methodical process. The combination of fear and the lack of knowledge a confusing and stressful task.
In response to this, for the presentation, I've formulated a holistic approach that encompasses rational thought processes and time-tested techniques. I believe with a structured thought process guided by proven problem-solving techniques equips us not only with the ability to address issues efficiently but also embolden us to take on changes. So, join me as we delve into my four golden rules of problem-solving.
In this article, let's begin by unraveling the vital importance of manual problem-solving skills. Picture this: we are all hired to solve problems, no matter our role or industry. Our experiences and expertise are the vehicles that ferry us to desired outcomes within a business operation. While automated processes enhance production quality, lead time, and customer experiences, they are solutions that sometimes falter when confronted with unforeseen issues or intricate challenges. It is in these moments that manual problem-solving skills come to the forefront, reminding us of the irreplaceable value of human insight and adaptability.
The landscape of today's professional world is dotted with the footprints of management philosophies like GE Six Sigma and Toyota Jidoka, all underlining the importance of problem-solving skills. Amid the automated systems, the dynamic nature of our world persists—exceptional situations may arise, defying the algorithms and scripts. With manual problem-solving emerges we are in fact enabling ourselves to learn and adapt in the face of an ever-evolving business landscape.
In essence, the decades of automation have inadvertently led to the gradual erosion of our innate problem-solving abilities. As work processes evolved, so did the complexity of challenges we face. The rise of sophisticated solutions in work automation brought forth equally intricate problems. For these reasons, we need manual problem solving skills that involves embracing a multi-faceted approach that combines proven techniques, unfettered creativity, and a positive mindset. As we continue our exploration, we will journey through these facets, each holding a treasure trove of insights and methods to illuminate our path.
Join me next week as we delve deeper into the very thought process that propels effective problem-solving and the art of uncovering root causes.