FAQs

Here are responses to some of our frequently asked questions concerning payments, orders, returns & exchanges, and product guides when shopping at 72 Smalldive. If you cannot find the answer to a specific inquiry in our FAQ, feel free to reach out via Contact Us.

Payments & Orders

• We accept payments through Paypal, Credit, and Debit Cards.
• We do not offer Cash On Delivery.
• Our checkout currency is in SGD; your payment will be processed at the latest exchange rate by your card issuer.
• An automated confirmation email will be sent upon order placement.

Shipping & Delivery

• Our products ship from Singapore.
• Except for pre-orders, purchases leave our warehouse within 2 working days, and a tracking email is sent once the parcel ships.
• Our delivery times are 1-3 days within Singapore and 7-14 days internationally post-warehouse release.
• We ship worldwide through DHL, TNT, FEDEX, UPS, and regional shippers.
• Free shipping is available with a minimum order amount; consult our Shipping Policy for rates.
• International purchases may incur tax and duties charges; consult our Shipping Policy on tax and duties charges for specific regions.

Returns & Exchanges

• We offer free local and overseas returns within 14 days from the date of purchase.
• Exceptions may be considered for delayed shipping.
• To return an item, you will need to submit your return/exchange requests. with your order ID.
• Please refer to our Refund Policy for detailed instructions.
• We encourage our customers to consider alternative solutions to returns for environmental impact reduction.

Warranty

• Your purchase is protected by the Consumer Protection (Fair Trading) Act (CPFTA) in Singapore.
• You may request an exchange or refund for product malfunction within 6 months. This does not encompass any defects due to wear and tear.
• Submission instructions are detailed in our Refund Policy.

Buying Guide

• We have a size guide to assist you with your belt purchase.
• A selection of our belts may be resized; these instructions may be found in our belt resizing guide.
• You may also find comprehensive product care and styling information on our website.
• Refer to our product information about the materials and the provenance of our leather bvelts and wallets

Pre-Order

• As our products are released in limited runs periodically; pre-order is encouraged when stocks run out.
• Select pre-order option when an item is out of stock, or contact our store concierge for assistance.
• Pre-orders are typically delivered between 6-8 weeks (except during July-Sep and Nov-Jan).
• Delays may occur, and your patience is appreciated as each item is meticulously crafted.
• As of 2023, we have stopped taking pre-orders. For further updates, please refer back to this page. 

Product Care & Repair

• Follow our product care instructions for instructions on caring and extending the lifespan of your purchased leather belt and wallet..

B2B Service

• You may place wholesale order via our partnering platform in Asia and North America. 
• We also offer private labeling services to shops, brands, and department stores.
• We also offer corporate gifting products with a low minimum order quantity.

We welcome you to explore our website for more details or reach out to us directly if you have specific questions. Thank you for choosing 72 Smalldive!