Below are answers to frequently asked questions regarding payments, orders, returns & exchanges, or product guides. You may also reach out with a specific query via our inquiry page


  • We accept payment through Paypal , Credit, and Debit Card

  • Cash On Delivery is available for shipping addresses in Singapore only. We do not accept cash-on-delivery for pre-order items.

  • Our checkout currency is in USD. Your payment will be processed in the latest exchange rate applied by your card issuer. 

  • An automated email will be sent to confirm your order



  • We offer free local and overseas returns for any items returned within 15 days.
  • Submit your return/exchange request through our return center with your order ID. 

  • Review our Refund Policy for detailed instructions on returns and exchanges

  • To reduce carbon emission and adverse environmental impact, we encourage customers to consider some of our alternative solutions to returns.  


  • Your purchase is protected by Consumer Protection (Fair Trading) Act (CPFTA) in Singapore and you may request for an exchange or refund if item malfunctions, not due to wear and tear, within 6 months of your purchase.

  • Instruction for submitting a request is detailed in our Returns and Refunds Policy



  • As a small slow fashion label, our aim is to get closer to our customers and eliminate overproduction. 

  • Products in sizes or styles that are least demanded by our core customers may not always be available.  
  • For these reasons we release our products in limited runs periodically and when stocks run out, we encourage our customers to pre-order.

  • When an item is out of stock, look for the pre-order option. Proceed with your purchase as you normally would with this option.

  • For products without pre-order options, your may reach out to our store concierge for assistance.

  • Your pre-order will typically be delivered between 6-8 weeks except during July-Sep and Nov-Jan.

  • Your may encounter delay with your pre-ordered item, for this we seek your patience and understanding as making each item is a laborious process.



  • If you wish to stock 72 Smalldive products, our wholesale guide offers a glimpse into how you may place an online order with us directly or through our partners.

  • Beside wholesale orders, our private labeling services is available to shops, brands, and department stores that wants to offer a collate of accessories under their branding.

  • 72 Smalldive can also support corporations with corporate gifting solutions at low minimum order quantity.