Below are answers to frequently asked questions regarding payments, orders, returns & exchanges, or product guides. You may also reach out with a specific query via our inquiry page.
PAYMENTS & ORDERS
- We accept payment through Paypal , Credit, and Debit Card
- Cash On Delivery is available for shipping addresses in Singapore only. We do not accept cash-on-delivery for pre-order items.
- Our checkout currency is in USD. Your payment will be processed in the latest exchange rate applied by your card issuer.
- An automated email will be sent to confirm your order,
SHIPPING & DELIVERY
- Our products are shipped from Singapore.
- Except for pre-orders, purchases will be shipped out of our warehouse within 2 working days. The tracking email will be sent to you once the parcel has been shipped.
- Once item has been released from the warehouse, the delivery time for Singapore is 1-3 days and international destinations is between 7-14 days.
- We ship worldwide through DHL, TNT, FEDEX, UPS, and regional shippers.
- We offer free shipping with a minimum order amount. You may consult our shipping rates disclosed on Shipping Policy.
- Purchases outside of Singapore may be subjected to tax and duties charges applicable at destination. You may refer to our shipping policies on tax liabilities and required ID documents that may apply to your purchase if you reside in China, GCC, Korea, Mexico, and Russia.
RETURNS & EXCHANGES
- We offer free local and overseas returns for any items returned within 15 days.
- Submit your return/exchange request through our return center with your order ID.
- Review our Refund Policy for detailed instructions on returns and exchanges
- To reduce carbon emission and adverse environmental impact, we encourage customers to consider some of our alternative solutions to returns.
Your purchase is protected by Consumer Protection (Fair Trading) Act (CPFTA) in Singapore and you may request for an exchange or refund if item malfunctions, not due to wear and tear, within 6 months of your purchase.
- Instruction for submitting a request is detailed in our Returns and Refunds Policy
- Follow our simple product care instructions for a more enduring product life.
- Our style guide provides tips and suggestions to help you choose the accessory to complement your work wear and casual wear wardrobe.
- If you wish to stock 72 Smalldive products, our wholesale guide offers a glimpse into how you may place an online order with us directly or through our partners.
- Beside wholesale orders, our private labeling services is available to shops, brands, and department stores that wants to offer a collate of accessories under their branding.
- 72 Smalldive can also support corporations with corporate gifting solutions at low minimum order quantity.