As of 2019, returns in the US alone create 5 billion pounds of landfill waste and 15 million tonnes of carbon emissions annually, equivalent to the amount of trash produced by 5 million people in a year, according to Optoro. In the EU, total packaging waste in 2016 amounted to nearly 87 million tonnes or about 170 kg per person.
Our desire to offer free shipping for returns is an effort to reach out to more customers worldwide who share our vision to buy less and buy better quality.
Free shipping for returns helps build trust and assurance for customers who are new to our products and label. Frequent product returns not only have an adverse impact to our business margins but also to our environment due to increased carbon emission and product throwaways (returned products are subject to frequent handling and thus risk a shorter product life span)
Whilst we endeavor to continue to provide free shipping for returns, we would like to you, as slow-fashion customers, to consider environmentally friendly options that incur less emission and wastage if you change your mind about your purchases.
Prior to your purchase, we appeal to you to reach out to us via our inquiry page for assistance with more product information. if that still doesn't work, we are glad to offer the following options for you to keep the product:
- A refund of the shipping cost applied to the purchase
- A 30% discount off the item's purchased price
- 1000 SMART WINS reward points
For our slow-fashion vision to succeed, your actions and considerations matter! Let's help reduce the wastage and damage incurred online returns!