Our desire to offer free shipping for returns is an effort to reach out to more customers worldwide who share our vision to buy less and buy better quality. Free shipping for returns helps build trust and assurance for customers who are new to our products and label. However frequent product returns incur an adverse impact to our business margins and as well as to our environment.
In 2019, returns in the US alone created 5 billion pounds of landfill waste and 15 million tonnes of carbon emissions annually, equivalent to the amount of trash produced by 5 million people in a year, according to Optoro. In the EU, total packaging waste in 2016 amounted to nearly 87 million tonnes or about 170 kg per person.
Whilst we endeavor to continue to provide free shipping for returns, we also want to offer our customers environmentally friendly options that help reduce emission and wastage, if you change your mind about your purchases.
To do so, we encourage you to reach out to us for any assistance or product info queries prior to making a purchase. If that still doesn't work, we are glad to offer the following options for you to keep the product:
- A refund of the shipping cost applied to the purchase
- A 30% discount off the item's purchased price
- 1000 SMART WINS reward points
For our slow-fashion vision to succeed, your actions and considerations matter!