Shipping policy

SHIPPING RATES

SINGAPORE DELIVERY TIMES 

The delivery time for addresses in Singapore is approximately 7 working days. Please note, that your purchase may take longer to arrive during sales events and the festive season. The delivery times here do not apply to custom-order purchases

Selected goods may be shipped from Italy. In such a case, the delivery times are between 14 and 21 days subject to foreign custom clearance. For shipments from Italy, only standard shipping is available. There will not be any additional cost for such delivery options.

Once your order has left us, you will receive an SMS / FB message/email containing an airway bill number to track its progress online.

We use 3rd party delivery services which include, but are not limited to, Ninja Van, SingPost, TAQBIN, Gogovan, or ViaMove. The service provider may vary from shipment to shipment. This information will be made available to you when we update you on the airway bill tracking number. We may also use private personal delivery services and on those occasions tracking numbers may not be available.  

SELF PICK UP (SINGAPORE ONLY)

If you have chosen to self-collect your purchases, please show the confirmation email and self-collect code to ensure faster tracking of your purchased item at the warehouse. The address of the location to pick up your purchase is shown on the checkout page below the option self-collect. You will receive a notification email of the address, contact person, and operating hours when the purchase is processed.  

To get to the warehouse collection point #02-25/26 by car, please enter through the ramp entry behind the warehouse building and drive up to level 2. For your safety you are advised to park your car only at the assigned parking location within the facility and if arriving by foot, access the pickup point only via passenger elevator and not via load and cargo elevator.

Please note that the collection times are 0900-1200 Hr and 1300-1600 Hr in local SG time from Monday to Friday. Self-collect is not available during weekends and public holidays. Your purchase is ready for collection with effect from 1 working day after the date of the notification email. 

The premise of the collection point is not managed by 72 Smalldive and by opting for self-collection, you have agreed to release 72 Smalldive of responsibility for any personal and property damages encountered at the location.

INTERNATIONAL DELIVERY TIMES 

The delivery times for addresses outside of Singapore is approximately 14-21 working days. This does not include any possible time delays due to controls and checks occurring at the destination borders and customs agencies. Please note, your purchase may take longer to arrive during sales events and the festive season. The delivery times here do not apply to custom order purchases.

PRE-ORDERED ITEMS & CUSTOM-ORDERS

Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that, unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. The delivery times for pre-ordered items may vary from item to item. The typical production time is 1.5 months. Production time may be longer during the summer and months of November and December. Upon your order, you will receive an estimated time your product is ready to be shipped from our workshop and the expected arrival date of your product.  

EX-WORK BULK ORDER DELIVERY

The following terms apply to corporate gift and wholesale orders.

The prices quoted for bulk orders do not include shipping cost nor customs tax or any related import tax which may apply. Shipment costs may be quoted based on shipping requirements by the client and will be indicated on the order confirmation form.

The delivery date quoted on a purchase order is the date on which goods may be collected from the origin of production. To ensure prompt delivery, the client should advise 72 Smalldive specifically any delivery procedures and customs declarations that are related to the destination country.

It is in good faith that 72 Smalldive will abide by all necessary delivery specifications and customs declarations required of the destination country.

In any situation should products be held at customs despite all precautions taken by 72 Smalldive, 72 Smalldive should not be held liable for delay of the delivery nor any additional cost incurred. 

ORDER TRACKING

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. 

SIGNATURE

72 SMALLDIVE requires you to sign for your delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by 72 SMALLDIVE and transfer of responsibility in the same way.

Please liaise with our local delivery agencies if you are not present at the destination address to sign for the delivery. You may request for a change in delivery address with our courier agency, with the provision of identification documents and other necessary details required by our courier agency. In such a situation, you accept the transfer of responsibility from 72 SMALLDIVE to you. 

TAXES & DUTIES

To ensure the most accurate pricing, taxes, and delivery costs please liaise with your borders and customs offices for further details

Depending on the cost of the item we do not ship on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will not be included in the final purchase price.

For DDU (Delivery Duty Unpaid) delivery, as the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email before dispatching a DDU order. Please look out for this email to ensure the timely dispatch of your order.

Your social ID / Tax code may be required when making payments for taxes and duties on your purchases.

We do not refund your purchase if items are confiscated as a result of non-compliance to the payment of taxes and duties or failure to provide your social ID/tax code for identification purposes.

IMPORTANT INFORMATION

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods or festive holidays. We work closely with our shipping partner to minimize the potential impact of customs delays on our international customers. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time frame.

OTHER INFORMATION 

Social ID / Tax ID Number: Purchases shipped to many international destinations require a tax ID number for collection. To avoid any possible delays, please ensure you have this information when the courier company contacts you.

Exotic Skin Products: We do not ship exotic reptilian hides outside of Singapore. However, if you wish to custom order an item in an exotic hide, we highly recommend you consult/hire a broker to ensure you comply with the necessary regulations before purchasing your product could be confiscated if you fail to do so.

COUNTRIES SPECIFIC INFORMATION 

China: As clearance procedures vary between Chinese gateways, please contact your local TNT to receive further information.

Mexico: If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries: A copy of the following documents must be provided to our courier agency when shipments arrive at the destinations below:

• Saudi Arabia: your Saudi National ID or valid resident permit (Iqama)
• Bahrain: your Civil Population Registration (CPR or ID Card)
• Qatar: your Qatar Identification Number (QID)

Russia: The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one-month period. We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us.

South Korea: All South Korean postcodes must now be 5 digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

Turkey: For orders over 75 EUR, TNT will need you to provide one of the following pieces of information:

• TR ID number (if you are a Turkish citizen) 
• VAT number (for deliveries to a company address) 
• Passport number (non-residents) 
• The courier will contact you about this once your order arrives in Turkey, and your details will be stored for future shipments.