Returning A Purchase
Thank you for choosing our products. We understand that circumstances may arise where you need to return an item.
Please be informed that we offer a 14-day return policy from the date of purchase. For detailed information on our complete return and refund policies, we encourage you to refer to the dedicated section on our website. You may also access the page via the drop menu below.
In our commitment to sustainability, we also urge you to explore alternative options before initiating a return, such as exchanges or product assistance. You may find these options in the drop-down menu below.
Additionally, kindly log in to your temporary customer account below to submit your return request efficiently.
We appreciate your understanding and look forward to providing you with the best possible assistance.
Sustainable Return Options
Our desire to offer free shipping for returns is an effort to reach out to more customers worldwide who share our vision to buy less and buy better quality. Free shipping for returns helps build trust and assurance for customers who are new to our products and label. However frequent product returns incur an adverse impact to our business margins and as well as to our environment.
In 2019, returns in the US alone created 5 billion pounds of landfill waste and 15 million tonnes of carbon emissions annually, equivalent to the amount of trash produced by 5 million people in a year, according to Optoro. In the EU, total packaging waste in 2016 amounted to nearly 87 million tonnes or about 170 kg per person.
Whilst we endeavor to continue to provide free shipping for returns, we also want to offer our customers environmentally friendly options that help reduce emission and wastage, if you change your mind about your purchases.
To do so, we encourage you to reach out to us for any assistance or product info queries prior to making a purchase. If that still doesn't work, we are glad to offer the following options for you to keep the product:
- A refund of the shipping cost applied to the purchase
- A 30% discount off the item's purchased price
For our slow-fashion vision to succeed, your actions and considerations matter!
To opt for a sustainable option, reach out to us quoting your order number.
Submit Return Request
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