Business Continuity During COVID/19 Outbreak


72 Smalldive Business Continuity Plan

 

As the COVID-19 virus outbreak continues to escalate across the globe and deeply affects markets within which we have customers, partners, and suppliers, we want to update you on the business continuity plans at 72 Smalldive. This page will be updated regularly in response to any changes during the outbreak. The following information is up-to-date as of July 9, 2020


INTERNATIONAL SHIPPING

Due to the fact that quarantine measures imposed by various countries are changing frequently during this period, we advise customers to verify their country's border control regulations prior to making any purchases. We will not be able to ship to any nations that have imposed international flight suspension and borders closure during this period. On our end, we will select the courier service providers that offer continuity in shipping services to customer's indicated destination countries. Customers (and drop shippers) may also consult the website of Easyship and TNT, our third-party courier service providers, on shipping service continuity of specific destinations. 


DELIVERY


Our online business is operating as usual and we thank you for your continuing support. As mandated quarantines are happening all over the globe, we are expecting pressure that is going to fall on delivery operations in the coming weeks. We want to assure you that we are constantly receiving updates from our logistics partners (Easyship, TNT, and NinjaVan) and validating the best possible way to ensure that your purchases reach you whilst keeping in mind the well-being of the delivery personnel. For this reason, we will not be accepting request for expedited shipping. 


CONTACTLESS DELIVERY


Our third-party fulfilment companies may implement contact-less delivery: Upon arrival, customer's package will be placed at a designated drop off spot at your home, and customers will be notified by a call or a text message to collect the package. You may also provide specific instructions such as assigned drop-off area at your destination address and other related information at the comments box on your checkout page. 

 

PRE-ORDERS & STOCK REPLENISHMENTS


Our workshops have resumed operations and we are able to accept pre-order and customization requests with effect from June 2020. We would like to caution that Covid19 restrictions may be re-stipulated. In the case where restrictions may delay your order, we will update you accordingly. 


OUR DELIVERY FULFILLMENT VIA MARKETPLACES  


All orders via Zalora Singapore, Lazmall, Zilingo and drop shippers in the US will continue as per normal. The delivery operations are handled by the individual marketplaces. If you have purchased your item from these marketplaces, please liaise with the respective customer's service centres directly. 


RETURNS & EXCHANGES


We know it is important that you are satisfied with your purchases, hence our store concierges are available via Telegram and Facebook Messenger to respond to your questions. We hope in this manner your purchases will be close to your expectation and we can avoid unnecessary returns. If our pre-sales assistance is insufficient, we are offering a set of alternative compensations. We hope that this will reduce returns and protect the delivery persons hired by our 3rd party logistics providers. Our refund policy remains unchanged nevertheless.  

 

We appreciate your understanding and support. Please do not hesitate to reach out to us via our inquiry page if you have any concerns that we can help address.